FAQs

Product related questions and answers
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Why choose Aromasaar?

Professional and experienced R&D team. Strict quality control system and Reliable products. 100% inspect products according to AQL-105E before shipment to make sure everything in good condition. 1 Year warranty after shipment - we can supply replacement part, refund for the defective product.

How can I contact you to start the business?

Please contact our Sales & Marketing staff by email or phone call. Or leave a message on the website. We will contact you shortly.  Once you choose our design/product, the detailed product information can be provided and sample can be provided for testing.

What is your MOQ?

If you customize all the details with your own brand name, MOQ is 1000pcs. We can accept to reduce the reduce to 500 pcs, but need to charge for addtional production setup costs for assembly, packaging, etc.

What is the payment term?

We can accept T/T (30% deposit before production and the balance before shipment) or L/C at sight. Please kindly be noted that we only request you to pay to our company bank account which is verified on our website or authorized bank account on formal document. Please do not pay to other accounts and avoid frauds.

What is the production lead time and sample lead time?

Sample lead time: 4 to 10 days

Production lead time: 25 to 40 days upon receipt of the advance payment and all production detail.  Packaging need to be approved for printing 15 days before shipment.

What kind of delivery can be available?

Normally, we ship the goods by Sea, and air shipment is available. Samples will be shipped via DHL, Fedex, UPS, EMS.

How do you conduct product test?

We have strict quality control and procedures to inspect the incoming materials and proceed the function test on every product, including Swivel Cord test (6,000 times), Plate testing, Temperature checking, dB test, Drop test, Transportation test, and other tests such as Push test (10 Kgs) and sweat corrosion test (2 hours).

What certification do you apply for the products?

Our products meet global testing and quality standards. We can get CE, ETL, CETL, PSE, SAA, SASO, BS, CB, KC, ROHS certifications for our products and materials.

Do you offer guarantee for the products?

We offer 1 years warranty to our products.


Can I have a sample?

We understand you need to test and check the product quality. We welcome the sample request. The sample and shipping costs will be pay by buyer. The costs will be refunded or deducted when you place the order for bulk production.


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